 Q. How long will cookies and cupcakes retain their freshness? A. Cookies and cupcakes are best eaten immediately. They are most flavorful at room temperature. All baked goods can be stored at room temperature for 5-6 days after arrival in an airtight container or zip lock bag. Cookies and cupcakes are made fresh when your order is processed and shipped the same day they are made. Q. Can I refrigerate cupcakes & cookies? A. Cupcakes can be refrigerated for 1 week. To heat cold cupcakes take off aluminum cups and microwave for 10-20 seconds. Let stand at room temperature for 30 seconds. We do not recommend you refrigerate cookies.
Q. Is there a minimum order?
A. Yes. The minimum order is one dozen cookies or cupcakes.
Q. When will my order be processed?
A. Orders are processed in 2-3 days, after full payment is received.
Q. Can I place large orders?
A. Yes. For an order of 8 dozen or more baked goods, you will receive an email from Vanessa's Cookies and Cupcakes for an accurate turnaround time.
Q. What days do you ship? A. We ship Monday - Friday. Q. How do I pay for my order?
A. Through PayPal via credit card or checking account. Q. Who sees my financial account information?
A. No one at Vanessa's Cookies and Cupcakes will see this information; customers are routed to PayPal's secure site, which handles all monetary transactions.
 Q. What type of shipping is available?
A. United States Postal Service.
NOTE: Cupcakes may shift during shipping, so there may be some imperfections.
Q. What is the delivery timeframe?
A. Orders shipped via USPS will be received in 2-3 days with delivery confirmation.
Q. Is a signature required?
A. USPS does not require a signature. Q. Where do you ship? A. We ship to the all states in the USA except, Hawaii and Alaska.
Q. How do I know my order is processed?
A. You will receive an order confirmation via email. |
FAQs
